Use the chat bubble in the dashboard, or the support widget on this site. Both reach the same inbox.

## Include this

* The **payment id** (`pi_…`) from the payment's page in the dashboard. It is the fastest way for us to find what happened.

* Whether you are on **testnet** or **mainnet**.

* What you expected, and what you saw instead. A screenshot helps.

## Never send

Your password, a one-time code from your authenticator app, or an `sk_` secret key. Support will never ask for them. If you pasted a key anywhere, [deactivate it](https://help.mayarin.xyz/integrate/api-keys#if-a-key-leaks) and make a new one.