For your order, delivery or a refund, contact the **merchant** first. They can refund you at any time.

For a problem with the payment itself, use the chat bubble on this site.

## Include this

* The **Reference ID** from your payment page. It is the fastest way for us to find it.

* The **transaction hash** from your wallet or exchange.

* The asset, amount and network you sent.

* What you expected, and what you saw. A screenshot helps.

* Whether it was testnet or mainnet.

## Never send

Your seed phrase, private key, password, exchange login, or a one-time code. Support never asks for them.