Buyer
By Rizky
By Rizky
How to pay, what to do if something goes wrong, and how buyer protection works.
Paying a merchant
You are here because a merchant sent you a Mayarin payment link, invoice or checkout. You do not need a Mayarin account to pay. Start here - How to pay with crypto — pick an asset and network, send the exact amount. - Pay in local currency — GCash, QRIS, FPX or bank transfer, no crypto wallet needed. - Is it safe? — who Mayarin is and what we see. Something went wrong - The timer ran out or the payment expired. - I sent the wrong amount, asset or network. - My payment failed after I sent money. Protection and disputes - Buyer protection — how the hold works and when the merchant gets paid. - Open a dispute — what to do if you did not get what you paid for. Still stuck? Open Contact us for payment help.
The price and the timer
Crypto prices move, so checkout works in two stages. Before you continue: an estimate The amount under Estimated total in is a guide. It refreshes every 15 seconds, and Refresh price updates it now. It can change between refreshes. After you continue: a locked price When you choose Continue with your asset, the exact amount is locked for a few minutes. Time left counts down on the payment page. Send the exact amount shown before it reaches zero. If the timer runs out The page shows Payment expired. Nothing is taken from you. Start a new payment from the merchant's link and you will get a fresh price. If you already sent money just before it ended, keep the page open and wait. If it still shows Payment expired or Payment failed, see the article on a failed payment. If the price cannot be locked You may see Unable to lock the price, This payment method cannot be priced right now, or We couldn't calculate this price. Check your connection and refresh the page, or pick another asset or network.
I sent the wrong amount, asset or network
Checkout tells you exactly what to send. Only one asset on one network counts: the Send exactly, Network and Address shown on the page. You sent too little Send the rest to the same address before the timer ends. Transfers add up. If the timer already ended, contact the merchant with your Reference ID. You sent too much Contact the merchant with your Reference ID and the transaction hash. Mayarin cannot decide whether an extra amount is returned to you. Your exchange took a fee out of the amount Some exchanges deduct their withdrawal fee from what you send, so the payment arrives short. Withdraw a bit more than the total, or pay from a wallet you control. If it arrived short, send the difference to the same address before the timer ends. You sent a different asset Only the asset shown on this payment counts. Anything else is not matched to your payment. Contact the merchant and your wallet or exchange provider, and share your Reference ID. Do not send again until you know where the first transfer is. You sent on a different network Only the network shown counts. A transfer on another network does not match the payment, and the payment will expire. Sometimes funds sent on another network can still be recovered, but that depends on the case and is not guaranteed. Contact support with: - your Reference ID - the transaction hash - the asset, the network you used, and the network you should have used Do not send the payment again before you hear back, or you may pay twice. How to avoid it Compare the network name on the payment page with the network in your wallet before you confirm. Send from a wallet, not from an exchange, if you can.
Is it safe? Common questions
Who is Mayarin? Mayarin lets merchants price in their own currency and get paid in a stablecoin. You pay with the asset you already hold, or in your local currency. Mayarin handles the conversion in between so the merchant does not have to. Do I need an account? No. You didn't need an account to pay just scan and send the exact amount that you pay about. Do I need a crypto wallet? Not if you pay in local currency with an e-wallet, QRIS or a bank transfer. For crypto you send from a wallet or an exchange. You only need to connect a wallet to use buyer protection. Does Mayarin hold my money? Your payment is sent on to the merchant. With buyer protection it is held in an escrow that follows fixed rules, and Mayarin cannot move it anywhere except to you or the merchant. What does Mayarin know about me? For crypto, only the wallet addresses involved. For local currency, our payment partner verifies your identity and takes the payment. Mayarin passes your details on and keeps none of them. What languages does checkout speak? English, Indonesian, Malay, Thai, Vietnamese, Japanese, Chinese (Simplified) and Brazilian Portuguese. Use the Language dropdown on the page. The page says Testnet The banner Mayarin Testnet ─ Payments use test assets and have no real-world value means this is a practice environment. Do not send real money. Will Mayarin ever ask for my seed phrase or password? Never. We never ask for your seed phrase, private key, password or exchange login. If someone asks, it is not us. How do I know the link is real? Check that the page loads from the merchant's link and shows the merchant's name under Pay. Never send money to an address someone gave you in a message. Only use the address shown on the payment page, and only for that payment. Who do I ask about my order? The merchant. They decide about delivery and refunds. Mayarin helps with the payment itself.
Contact us for payment help
For your order, delivery or a refund, contact the merchant first. They can refund you at any time. For a problem with the payment itself, use the chat bubble on this site. Include this - The Reference ID from your payment page. It is the fastest way for us to find it. - The transaction hash from your wallet or exchange. - The asset, amount and network you sent. - What you expected, and what you saw. A screenshot helps. - Whether it was testnet or mainnet. Never send Your seed phrase, private key, password, exchange login, or a one-time code. Support never asks for them.