For your order, delivery or a refund, contact the merchant first. They can refund you at any time.
For a problem with the payment itself, use the chat bubble on this site.
Include this
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The Reference ID from your payment page. It is the fastest way for us to find it.
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The transaction hash from your wallet or exchange.
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The asset, amount and network you sent.
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What you expected, and what you saw. A screenshot helps.
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Whether it was testnet or mainnet.
Never send
Your seed phrase, private key, password, exchange login, or a one-time code. Support never asks for them.