Use the chat bubble in the dashboard, or the support widget on this site. Both reach the same inbox.
Include this
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The payment id (
pi_…) from the payment's page in the dashboard. It is the fastest way for us to find what happened. -
Whether you are on testnet or mainnet.
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What you expected, and what you saw instead. A screenshot helps.
Never send
Your password, a one-time code from your authenticator app, or an sk_ secret key. Support will never ask for them. If you pasted a key anywhere, deactivate it and make a new one.