Open your payment page. The headline tells you where you are.
Payment expired
The time to pay ran out before a payment arrived. Nothing was taken. Start a new payment from the merchant's link.
If you did send money, wait a few minutes first, because a payment can take a moment to confirm.
Payment failed
Something stopped the payment from completing. The page says Start a new payment to try again.
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If you never sent money: just start again.
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If you already sent money: it goes back to your return address after a short wait. You can contact the merchant or your wallet or exchange provider's customer service and share your Reference ID. If you gave no return address, contact support.
Payment processing
Your money arrived and is being confirmed, usually in under a minute. Keep the page open. It updates by itself.
The page shows nothing or an error
You may see Unable to create the payment, Network error. Please try again. or This payment link is no longer available. Check your connection and refresh. If a link is no longer available, ask the merchant for a new one.
Before you contact support
Have these ready:
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The Reference ID from the payment page.
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The transaction hash from your wallet or exchange.
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The asset, amount and network you sent.
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Whether the payment was on testnet or mainnet. A testnet payment uses test assets with no real value.